Effective Date: 2024-08-01

At Garibaldi Salsa, we want you to be delighted with your purchase. If you’re not completely satisfied, we’re here to help. Please read our return policy below for details on how to return products and request a refund.


1. Eligibility for Returns
Timeframe: Returns are accepted within 30 days of the delivery date.
Condition: Products must be unopened, unused, and in their original packaging to be eligible for a return. For health and safety reasons, we cannot accept returns of products that have been opened or used.


2. How to Initiate a Return
Contact Us: Reach out to our customer service team at [Customer Service Email] to request a return. Please provide your order number and a brief explanation of why you’re returning the item.
Return Instructions: Our team will provide you with instructions and, if applicable, a return shipping label.

3. Return Shipping
Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product.
Packaging: Please ensure that returned items are securely packaged to prevent damage during transit.


4. Refunds
Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Timeframe: Please allow 5-7 business days for the refund to appear in your account after it has been processed.


5. Exchanges
Defective or Incorrect Items: If you received a defective or incorrect item, please contact us to arrange an exchange. We will cover the cost of shipping for exchanges related to errors or defects.


6. Non-Refundable Items
Opened Products: Due to health and safety regulations, we cannot accept returns for products that have been opened or used.
Sale Items: Items marked as final sale or discounted may not be eligible for return or refund.


7. Contact Us
For any questions or to initiate a return, please contact us at hello@garibaldifoods.ca or 604-700-8039.
Thank you for choosing Garibaldi Salsa!